"You’ll only see it when you get it" (J. Cruijff)
First of all, in a nutshell, with keeping up with data management I mean:
Keeping up with data is not the responsibility of the data manager and the data management department only. In my opinion it’s their manager’s and the organization’s management team’s too. Databases contain the company’s data treasure. The treasure a company 1) directly delivers like in research, science, or (2) consults to deliver its services, e.g. medical treatment, the right candidate for the job or required tax submission reports.
What’s magical about keeping up with data? About ‘BIJ zijn’ (Dutch)?
Let me give you 3 experiences.
A data manager who simply and with complete confidence ‘knows’ that people who enter or change data today, will have a look for any questions about their data tomorrow. Just because they ‘know’ his feedback upon their data will be there tomorrow. His request to complete or clarify a data piece or a ‘well done, thanks’! No procedure, checklist, e-mail or any other alert is – or was - in place to assure this. Key Performance Indicators are. His accountability is returned by the people providing him data and guarantees data quality.
A continuous flow of new assignments, on the edge of too many to handle, skyrockets the company’s creativity and innovation to handle all. No big acquisition efforts, mailings or marketing budget. Just BEing able to answer questions spot on and offer a solution. People keep calling for their service.
And it’s not that people who do keep up make no mistakes, have no other tasks to handle or face nothing on their to-do-lists annoyingly waiting. The thing that makes the difference is that they are, every workday again, up-to-date on their function’s - or role’s - core task. Their service is accountable. Which builds upon their expert knowledge.
A chairman who keeps up keeping up people to carry out their core responsibility/task for the board, society or other professional group. Such a team experiences consistent progression and builds strong and pleasant professional relations.
However, if you (unconsciously) send signals your work doesn’t matter that much by not keeping up, people you work with or people you do your work for start losing interest. Until the number of assignments decreases, tax Authorities demand or something else at stake needs to be met. Which could have been like magic, if only you’ve kept up with it :-).
I think you get it – just the slightest bit will do - by now; the concept of keeping up – with core operational data.
How can I recognize people who (unconsciously) keep up? A chance to learn from them?
#1 People who respect their - and other people’s - time. They really listen and help you to explain or ask, or they immediately and gently schedule a convenient conversation date and time. They know what they are up to (today) so they quickly decide upon priorities.
#2 People who see and hear what’s said. You ‘know’ you are seen and heard by them.
#3 People you can count on, who answer fast and support you. Without taking anything off your plate!
Met vriendelijke groet / Kind regards,
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