Whenever things slow down, get stuck or break down. People don’t deliver as agreed, in time. Customers complain. Lookalike discussions repeat themselves in your team(s). People say yes and do not. You can’t seem to get the green light you really need for the job. External people reveal inconsistencies, which are, being the manager, your responsibility. Signals you loose control.
The very first thing you can do to get back in control is listening with the intention to get to understand. Reads simple, isn’t at all. Actually, it isn’t common practice at work. While positive change starts with being all ears. And while learning to listen like this saves you, as well as your discussion partners, tons of time.
So what’s listening with the intention to understand?
It is listening without your own agenda, topics, experiences, regrets, disappointments, successes and other ‘I’ business. It's about one, max. two topics simultaneously and it's about getting asap to the core, which saves you precious time. And yes, it requires practice to listen beyond yourself. Nope, it’s not that easily done. Because thinking, using our head is a great part of the management job. And most managers can be considered as quick thinkers. Thoughts are thus difficult to park, even for a couple of minutes.
What can understanding what’s exactly going on for people change? It gives insight in the real reason why you don’t get what you expect. As soon as it becomes crystal clear what exactly is going on, the next, logical action often reveals itself. Without needing to add new to-do’s to your own plate.
Master to listen and get to understand exactly what’s going on for people. I know you can significantly add to your listening skills and save tons of time using them in practice.
Met vriendelijke groet / Kind regards,
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