Recognize having a new system in place for the purpose to free your time and not knowing where to start doing what and how in the system?
Feeling overwhelmed, when only opened the application? Confronted with lots of menus, tabs or buttons to choose from? It’s new and (yet) unknown?
Feeling insecure opening screens, clicking on items, entering or modifying data because you aren’t sure what you do and what this system does accordingly? Not sure how you can depend on it?
It could be that you just lost sight of the purpose the system was intended for. The novelty, the unknown is in your way to focus on your core responsibility and accompanying task the system is meant to support you with in a more profitable way. To free or leverage your time and to prevent mistakes even more, with less clicks and less steps.
The rush to acquire and implement the system and get everything in place and up & running as agreed up on, could have blurred your sight on how you can make utmost use of the system. In a way it supports your – and your organization’s goals. The moment people can start using the system is often celebrated, however, people haven’t experienced any system benefits at that moment! Results are only then generated when the system is actually made use of.
Or maybe you weren’t involved in the choice for the system you now face at all. However, you are amongst the ones to use it. And you don’t see the benefits (yet). Which (unconsciously) transformed into an aversion against the system. So, how to make the system worth it’s existence from resistance?
How to set-up for system success? 3 tips:
#1: Focus on the main thing the system is intended to take of your plate. E.g. easier to perform, perform in less time, perform with less stress or perform with less costs. Put that into the system and assure you get results in return as soon as possible. All other things around this core process; cut the crap for a while. Just get the main thing in control as quickly as you can.
#2: Focus only on the features, tabs and buttons you need for your main task this system supports you with. The task the system should help you do a better job. Only if you use the system, in practice, intensively, all-in, you can learn how to make utmost use of it, how it works and how it helps you. Any problems, user-issues you than can quickly address because you use it for its purpose.
#3: Make using the system a work daily routine. So you are on top of what’s going in and what is delivered. And you get a feeling of what the system does, how it handles data, what it needs as external data and what it has difficulties with. The sooner you experience and encounter issues, the less energy and time it costs for people to solve it. Small questions, they can easily help you with. Especially as you explain you have this new supportive tool and you are in the process of figuring out the best way to use it.
Technology costs money, energy, a lot of thought, sorting out, negotiating and effort to get it up & running at your place. However, system success comes from the people who use it. Fill it, feed it, consult it and keep it clean. Support these people, the users, where you can, by figuring out together how to use the system in the best, profitable way.
Met vriendelijke groet / Kind regards,
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