– Under construction –

Imagine you’re in a new organization, with a new topic, unfamiliar jargon, unknown codes and lots, lots of information. And you are assigned to do a good job. 

Where to start?

I start with the latest request. The latest request, assignment or question the operation received from their clients or consumers. 

Because the latest request is relevant now and bears the greatest opportunity to do a good job.

By letting the client or customer know you ‘saw’ them. Received their request. 

By saying ‘Thank you’ for the assignment, the update or the opportunity to change an inconvenience.

For these, I do not need any knowledge, just courtesy.