To enable people to use – and delegate their core tasks to ICT system(s):
# Get to understand, beyond yourself, beyond the organisation and beyond the services delivered. What is someone’s core task? The task others depend on, he or she receives and has full access to?
And what does he or she, literally, practically, do to accomplish this task?
# Help people being up-to-date on their core task.
Each ICT system should make being up-to-date as simple as possible. Think of delegating routine steps (‘less clicks’), automatic status updates and an open task overview in sight.
The system’s core task is to help us get in control of our core task: easier, faster, reliably, with less mistakes and with more fun.
Systems exist to support our service routine. Freeing time for other things to accomplish.
# When you notice someone is struggling with work, share experiences, knowledge or routines that helped you. Things you did or changed to thrive.
To-the-point, directly usable material. Mindset, support, scripts.
From how to ask a raise, how to detail a new module, how to share a gained insight, how to respond to a complaint, how to be up-to-date on core tasks, how to write unit tests, how to free time for other things on to-do-lists, how to get rid of to-do-lists, … well, you’ll get the point.
Because it’s not the system that prevents us from doing a good job. It’s what we (unconsciously) do or do not.
ICT systems can’t thrive on their own. They need usage to co-accomplish what they are acquired for. To be valued and profitable, they need to be used at the right time, in the right way, doing it right.
A reliable, valued system helps people to do better for the cause they serve.